Terms of Service

1. Service description

Dungenez is an AI agent that analyzes your business's Shopify, Meta and Google Analytics data and answers questions about its performance, comparing it against your own history and against industry benchmarks.

The service is early-stage (beta): features, availability and the accuracy of responses may change without notice as we keep developing it.

2. Accounts and eligibility

To use Dungenez you must own, or be authorized by the owner of, the business and the Shopify, Meta and Google accounts you connect. You're responsible for keeping your access credentials confidential.

3. Connecting third-party accounts

Dungenez accesses Shopify, Meta and Google in read-only mode: it never writes to, modifies, or deletes information on those platforms.

The service's functioning depends on the availability of those third-party APIs. We are not responsible for interruptions, changes or errors originating from Shopify, Meta or Google.

4. Acceptable use

You may not use Dungenez for unlawful purposes, to attempt to access another client's data, to reverse-engineer the service, or to overload or interfere with its operation.

5. Plans and payment

Plans, their prices and what each one includes are published at dungenez.com/pricing. Prices are in US dollars (US$).

Payments are processed by Paddle.com, which acts as Dungenez's authorized reseller and Merchant of Record: Paddle sells you the subscription, charges you, calculates and applies any taxes that apply in your country, and issues the invoice. By paying you also accept Paddle's buyer terms (paddle.com/legal).

Every plan starts with a 7-day free trial. You're asked for a payment method when you sign up, but nothing is charged during the trial. Unless you cancel before then, the first period (month or year, as you chose) is charged on day 8 and the subscription renews automatically at the end of each period until you cancel it.

You can change plans or cancel at any time from your dashboard ("Your plan"). When you change plans on an active subscription, the prorated difference for the rest of the period is charged or credited. If you cancel, the service stays active until the end of the period already paid for and you won't be charged again.

Refunds: if you're not satisfied with your first charge, you can request a full refund within 14 days by writing to legal@dungenez.com. Outside of that case, periods already paid for aren't refunded, except where applicable law requires it. Refunds are processed through Paddle, to the same payment method.

Each plan has usage limits (for example, questions to the analyst per period). Once you reach the limit, the analyst won't answer more questions until the next period or until you change plans; the daily summary and alerts included in your plan keep arriving.

6. Intellectual property

Dungenez SpA retains all rights to the software, trademarks and content of the service. You retain all rights to your business data.

7. Disclaimer of warranties

The service is provided "as is," in beta. The agent's responses support your own decision-making — they do not constitute professional financial, accounting or legal advice, and do not guarantee any business outcome.

8. Limitation of liability

To the extent permitted by law, Dungenez SpA will not be liable for indirect, incidental or consequential damages arising from use of the service, including business decisions made based on the agent's responses.

9. Termination

You may stop using Dungenez and request deletion of your account at any time. We may also suspend or terminate access to the service, especially during this early stage, giving prior notice when reasonably possible.

10. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll let you know by email or within the application.

11. Governing law

These terms are governed by the laws of Chile. Any dispute will be submitted to the courts of Santiago, Chile.

12. Contact

legal@dungenez.com